FAQ

How do I begin the counseling process?

We try to make it as simple as possible.  You can either reach out to us directly via message on the “contact us” page or by phone 720-217-5501.  From there, we will ask for a bit of background information and then offer up availability that closest matches your needs.  If you’d rather make an appointment on your own, you are welcome to use the online scheduler which will take you directly to the client portal/calendar for you to choose a time.  Once an appointment is made, your counselor will reach out to you directly either via phone or email to send all appropriate documents and to confirm your appointment time.

How many sessions will I need to have?

This is typically decided after your first session between you and your counselor.  Most counselors will recommend starting with 1x/week to begin building rapport.  Depending on the severity of issues, what you’ve budgeted for, and your own personal thoughts/counselors perceptions, session frequency will be decided.  Counseling should never be forced nor stressful.  Therefore, we work with you to figure out the best path moving forward.

While one hour a week is helpful, what if I need my counselor outside of sessions?

You and your counselor can decide what your treatment will look like.  For the most part, our counselors try to be there for you outside of sessions for small or minor concerns.  For most calls outside of 10 minutes or more, there may be a charge but this will be discussed in your contract.  For small check-ins or if you require some quick support, we are here to help you outside of your sessions!

Does Peaks Counseling accept insurance?

At this time, Sarah Sutherland, LPC is available to take on private pay and Anthem Blue Cross Blue Shield clients.  Some of our other counselors are only private pay for the time being.  For those paying privately, payment is due at the time of your appointment. Peaks Counseling can provide you with a statement to submit to your insurance company upon request. Depending on your “out of network” coverage you may or may not be reimbursed, the amount and decision is solely up to your insurance company.

Where is Peaks Counseling located?

Peaks Counseling is located 20 minutes outside of Denver just off the I-25 corridor in the Denver Tech Center.  Our address is located in Centennial, Colorado which also borders Greenwood Village.  We are also conveniently located near Cherry Creek, Littleton, and Douglas county school districts.

What if I need to re-schedule or cancel an appointment?

If you need to reschedule or cancel your appointment, no problem!  We understand that life happens.  Our only request is that you provide at least 24 hour notice, otherwise your session will be billed at the full rate.

For any other questions, please reach out to us here!

Peaks Counseling, LLC
7400 E. Arapahoe Rd #206
Centennial, CO 80112

Testimonials
"I couldn't thank Sarah enough for the transformation we witnessed within our daughter. Sarah helped our daughter to find her voice, be a self advocate and to deal with her anxieties. Years of struggles were gone in a few months!" -Michelle